FAQ & Contact
There are A LOT of customization options with embroidery
and I know you may have some questions.
Here is what I get asked the most. Can't find what you are looking for?
Complete the contact form below.
FAQ
Can I bring you an item to embroider?
Oh I hate saying no but...no, not at this time. I strive to ensure I create the best quality pieces for my customers, and I've tested specific products on my machine. Every fabric and item is shaped differently and I want to ensure I can execute a successful finished product. Looking for a specific item? Let's still connect! I can help source what you are looking for.
What is the turnaround time?
This varies but my current turnaround time is three weeks.
Do you take returns?
All items are custom, so I do not accept returns.
How did you get into embroidery?
I've spent my 15-year career in brand management, marketing and graphic design. With three children under four, I made the decision to take a hiatus from my role in the corporate world.
My career has always been a creative outlet for me, and I found myself searching for something that allows me to fill that gap.
Enter embroidery. I taught myself, attended workshops and conferences and worked to build my skillset. I quickly found a love for the design creations, font selection (I'm obsessed with fonts) and the instant gratification of seeing the products completed right in front of me.
I started making custom, embroidered keepsakes for friends and family and decided to expand within my community. Thank you for considering my local shop!
Can you help source items not currently offered on your website?
Yes! I work with a number of wholesale businesses and can help source quality items at a price that works for your budget.
Do you offer local pick-up?
Yes! I live in Malvern, PA and offer local pick-up at checkout. Shipping is also available for all orders.
Do you add new products and styles?
All the time! This site will continue to grow and expand. Follow Nine Threads Embroidery on Facebook and Instagram to stay connected with me!
How should I wash and dry the products I purchase?
All items are machine washable! However, I strongly recommend laying the item flat to dry or put in the dryer on low. High heat can distort embroidery.